TPP Order – Activating A Service Charge

Overview

You can configure a default service charge for orders placed through your TPP Online Ordering Store. Service charges can be set as either a flat amount or a percentage of the order total.

You can also customize the service charge name. This is the name your clients will see when placing an online order.

Here is a Video Walkthrough!

Before You Begin

Before adding a service charge, make sure you have access to your TPP account and the Online Ordering Store settings.

Steps

1. Open Store Settings

1. Log in to TPP.
2. Navigate to TPP Order in the grey toolbar
3. Navigate to Settings.
4. Select Store Settings.

2. Locate the Service Charge Settings

1. Scroll down until you find the Service option.
2. Toggle Service Charges on.

Note: You can turn service charges off or on at any time.

3. Choose the Service Charge Type

Select how you want the service charge to be calculated:

• Flat Amount – Applies a specific dollar amount to online orders.
• Percentage – Applies a percentage of the order total.

4. Enter the Service Charge

Enter the amount or percentage you want to charge.

Example: To apply a 15% service charge, select Percentage and enter 15%.

5. Customize the Service Charge Name

If desired, change the name of the service charge.

For example, you could label it:

• Service Charge
• Administrative Fee
• Online Ordering Charge

The name you enter is what your clients will see when they place an order through your online store.

6. Save Your Changes

Click Save to apply your service charge settings.

Your default service charge will now automatically be applied to online orders.

Example

If you set a 15% service charge and a client’s order total is $420.00, the service charge will automatically calculate as $63.00.

The client’s order will display:

• Order Total: $420.00
• Service Charge (15%): $63.00

Verify the Service Charge

After saving your settings, you can verify that the service charge is working correctly:

1. Return to your Online Ordering Store.
2. Add an item to your cart.
3. Proceed to Checkout.
4. Review the order total.
5. Confirm that the service charge has been calculated and displayed automatically.